Customer Care - Preventing False Alarms

10 POINTS TO REMEMBER

1. Make sure that the alarm system is operated only by persons who have been properly instructed.

2. Carefully close and secure all doors and windows before setting the alarm.

3. Check that movement detectors are not obstructed.

4. Do not allow sources of heat or sound, or permit moving objects in range of your movement detectors. Check that there is no unstable stock, and ensure that no birds or stray animals are present.

5. Know the specified entry/exit route and keep to it when unsetting and setting. Do not enter other protected areas until the system has been unset.

6. Treat your alarm system with care and report all accidental damage to Westminster.

7. Inform Westminster of any changes in the building and storage of contents which may affect the alarm system.

8. Remember your codeword (if applicable). If your alarm system is one where the Alarm Receiving Centre telephones your premises after an "alarm" signal has been generated (refer to alarm monitoring) then, in the event of a false alarm being generated while you are at the premises, you should wait by your telephone (having first switched off any telephone answering machine). Do not set the alarm system on again after a false call until the fault has been determined.

9. Make sure your regular maintenance checks are carried out by Westminster. Remember that repetitive false alarms may give rise to withdrawal of Police response. Record all incidents/visits in the log book.

10. Check that all keys are readily available and that code numbers (if applicable) are known before entry. Notify the alarm receiving centre of any changes in the setting and unsetting times, if these are monitored.

For assistance with false alarm management please contact the Customer Service Centre on +44 (0) 1295 756300.